Help Desk

Daly's world class Technical Services Organization is once again leading the way with 24x7x365 Helpdesk and Call Center Dispatch for our customers.  Daly Technical Services Organization’s branded Help Desk and Call Center dispatch service supports several levels of software and hardware [including clones] and promises to bring the problem to complete resolution and/or dispatch the call back to the manufacturer for onsite repair.

KEY POINTS

• 24x7x365 “live” Help Desk and Call Center dispatch service.

• “How To” assistance on PC applications, operating systems, networks, connectivity and hardware diagnostics, Enterprise Tier manufacturers and clones.

• Call dispatch when an onsite repair is needed (call dispatched to either your internal staff, manufacturer, Daly or whomever you designate).

• Every call will be taken to resolution or as agreed upon.

• Full support on IN and OUT of Warranty products

• Customization Available

• Toll Free Number

Help Desk Services

• Major vendor desktop software suites

• Internet and web browsers

• E-mail and groupware applications

• NOS support for the desktop, servers and enterprise

• Laptop and remote user support

• Client proprietary software

• Call center dispatch to your staff, third party and or Daly field staff

• Web-based service request call tracking

• Client-specific escalation and problem management procedures

• Desktop hardware and software problem determination

• On-site dispatch for installs, moves, add and changes (IMAC) and repairs

• Asset management

• Entitlement and tracking of provisioning requests

• Operational hours of coverage up to 24x7x365

• Discounted support via support agreements

• Standard reporting formats and distribution

• Custom report development

• Software application and licensing management

For more information on Daly's full suite of help desk and call center dispatch services: