COVID-19 Policy: DALY continues to be aware of the current (and changing) COVID-19 guidance. To learn more about our COVID policies and procedures, click here.

Client Portal

  • Custom built to client needs
  • Submit service requests on DALY purchased equipment
  • Customers can track there DALY purchased assets as well as tickets they have open with DALY
  • Customers can submit notes and update requests on tickets through the portal and get responses from both ServiceDesk and the technicians running the tickets for them

Request a client portal

01 Custom SLA (Service Level Agreement)

Get custom timing for the answer to ticket request, the arrival of technicians to troubleshoot the issue, and days to completion of ticket

02 Provider

  • DALY Engineers are linked via smartphones to the dispatch center
  • Help Desk application is customized for Government business needs
  • Solution database has years of software, hardware configuration, application issues, and fixes
  • All calls are tracked and escalated by an automated alert system that sends out alters via e-mail
  • Reporting available
  • Warranty and billable repairs available.

03 Performance

DALY’s Help Desk receives hundreds of requests per month from customers nationwide with a higher than industry average resolve rate and customer satisfaction rate.

With DALY, you can expect a courteous, friendly, and concerned engineer to work with you to resolve your issue.

04 Competitive Pricing

  • Monthly and Annual pricing available
  • User and Organization unlimited pricing available

01 Custom SLA (Service Level Agreement)

Get custom timing for the answer to ticket request, the arrival of technicians to troubleshoot the issue, and days to completion of ticket

03 Performance

DALY’s Help Desk receives hundreds of requests per month from customers nationwide with a higher than industry average resolve rate and customer satisfaction rate.

With DALY, you can expect a courteous, friendly, and concerned engineer to work with you to resolve your issue.

02 Provider

  • DALY Engineers are linked via smartphones to the dispatch center
  • Help Desk application is customized for Government business needs
  • Solution database has years of software, hardware configuration, application issues, and fixes
  • All calls are tracked and escalated by an automated alert system that sends out alters via e-mail
  • Reporting available
  • Warranty and billable repairs available.

04 Competitive Pricing

  • Monthly and Annual pricing available
  • User and Organization unlimited pricing available

Request a client portal from DALY

Contact us now to find out more about a customized client portal.

Contact Us