COVID-19 Policy: DALY continues to be aware of the current (and changing) COVID-19 guidance. To learn more about our COVID policies and procedures, click here.

Service Desk

Contact

Our Service Desk is the first Tier in providing support to our customers. We closely monitor all projects to ensure appropriate and timely assistance to users.

Phone

Local: 301-208-7136
24 x 7 (custom availability)
Toll free: 800-955-DALY

Email

For dedicated email support, please email us at Servicedesk@daly.com

Service Portal

To access the DALY Service Portal and submit your request, please click here to access.

How it Works

01 Request Placement

02 Ticket Issuance

03 Technical Dispatch

04 Ticket Monitoring and Resolution

05 Ticket Closure

01 Request Placement

03 Technical Dispatch

05 Ticket Closure

02 Ticket Issuance

04 Ticket Monitoring and Resolution

Please Provide …

To submit a request, you will be asked for the following information:

  • User information: account name, contact name, phone number, email, and address
  • Equipment information: serial number, model number, manufacturer, and a detailed description of the problem. Include error codes if available.

What We Support

Product Support

Warranty Status

On-Site Tech Support

Install Support

Repair Quote

Device Repair

Cloud Support

FAQs

Do I need to be signed in to submit a new ticket request?

  • To submit a request through the service portal, authorized users must log in. If you request assistance by phone or email, you will not need to log in. Either way, you must provide user and equipment information. Once your information has been collected, a ticket number will be issued.

Do I need to be signed in to view an existing one?

  • To review a request through the service portal, authorized users must be signed in. If you are requesting support via phone or email, you will not need to be signed in, but you will have to provide your ticket number.